Refunds and Returns Policy
Effective Date: 09/04/2024
Thank you for shopping at bluelightdefenses.com, operated by Gaby Alayev LTD. We value your satisfaction and want to ensure you have a positive experience with our products. Please read our Refunds and Returns Policy carefully to understand your rights and responsibilities when returning items purchased from our website.
1. Eligibility for Returns:
- We accept returns for physical products purchased directly from bluelightdefenses.com within 30 days from the date of delivery.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Items that are damaged or show signs of use may not be eligible for return.
2. Initiating a Return:
- To initiate a return, please contact us at [email protected] with your order number and reason for the return.
- Our customer support team will provide you with further instructions on how to return the item.
3. Return Shipping:
- Customers are responsible for the cost of return shipping unless the item is defective or damaged upon arrival.
- We recommend using a trackable shipping method and purchasing shipping insurance for your return to ensure its safe delivery to us.
4. Inspection and Processing:
- Once we receive your returned item, our team will inspect it to verify its eligibility for a refund.
- Refunds will be issued to the original payment method used for the purchase within [number] business days after the return is processed.
5. Refund Policy:
- If the return is approved, we will refund the purchase price of the item, excluding any shipping charges, taxes, or fees.
- Refunds may take 30 business days to appear in your account, depending on your bank or payment processor.
6. Exchanges:
- We do not offer direct exchanges for returned items. If you wish to exchange an item for a different size, color, or style, please initiate a return and place a new order for the desired item.
7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with photos of the item and its packaging.
- We will provide a prepaid return label for the return of damaged or defective items and offer a replacement or refund, depending on product availability.
8. Contact Information:
If you have any questions or concerns about our Refunds and Returns Policy, please contact us at [email protected] or by mail at Harav Levi 25 Street, Bat Yam, Israel.
We reserve the right to modify or update this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Thank you for choosing bluelightdefenses.com. We appreciate your business and strive to provide exceptional customer service.